by Team Capacity | Feb 25, 2025 | Artificial Intelligence
By Scott Litman, Capacity SVP & Formerly Founder of Lucy Over the last 18 months, we have seen incredible advances in the field of Generative AI. Most of us use tools like ChatGPT or Google on a daily basis in our personal lives, but particularly in large...
by Team Capacity | Nov 8, 2024 | Artificial Intelligence
Just like the internet and email before it, AI is revolutionizing the way we work. But it can be tough to keep up with the terminology. With more and more workers turning to AI to alleviate overwhelming workloads—68% of workers struggle with the pace and volume of...
by Team Capacity | Sep 6, 2024
Make sure to distinguish chatbots and conversational AI; although they are regularly used interchangeably, there is a vast difference between them. Take time to recognize the distinctions before deciding which technology will be most beneficial for your customer...
by Alexa Schmitt Bugler | Jun 9, 2023
ChatGPT made a splash on the scene as artificial intelligence has emerged as a transformative force, revolutionizing various industries and business operations. Among the impressive AI technologies, ChatGPT stands out as a powerful tool for conversational AI. In this...
by Team Capacity | May 24, 2023
Picture this scenario: it’s Monday morning and you’re already dreading the long list of customer support inquiries that have piled up over the weekend. But wait, what if there was a tool that could handle those requests for you? Enter AI chatbots and...
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