Will support automation get rid of call centers?

There are a lot of uncertainties that come with automation including conversations around the elimination of call centers. While support automation can easily answer FAQs and repetitive questions, a lot of the help that customers need still need human interactions. Support automation should be seen as a tool that supports call centers rather than a tool that eliminates them. Employees in call centers will also have the opportunity to reskill once the repetitive questions are removed from their responsibilities, which leads to higher job satisfaction and employee growth.

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