When Capacity doesn’t know the answer, it automatically reaches out to a human-in-the-loop (HITL) who does.
Unanswered inquiries are instantly routed to the inbound section of the CoPilot Console, your AI-powered knowledge switchboard.
The HITL can see who asked the question, when they asked it, and the context of which it was asked—making it easy to answer questions.
Capture the questions your team has to create the knowledge your team needs. Any similar questions will receive instant answers from that point forward.
CoPilots pick up the slack for the tougher questions, building your organization’s tacit knowledge base for new and current team members alike.
CoPilots can map an unanswered inquiry to an existing exchange in the knowledge base, create a brand new response, forward it to an org expert, or, if necessary, dismiss the query entirely.
Intuitively organize groups of relevant exchanges and match newly created exchanges to their appropriate dialogues. Capacity will not only learn answers to these questions but how similarly grouped questions and answers are related.
After a CoPilot responds to an unanswered inquiry, Capacity automatically and instantly shares the knowledge with the team member who originally asked the question. The cycle of knowledge sharing is complete.