How can you increase customer satisfaction?

Increasing customer satisfaction comes from anticipating their needs and making the buying process as simple as possible. Using feedback from the customers and finding out what support they’re lacking can give great insight into where to start improving customer satisfaction. If it is a lack of knowledge, businesses can create an extensive knowledge base. If it’s slow wait times, businesses can consider a chatbot. Once the issue is uncovered, support automation tools can help streamline how quickly customers get the support they need.

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