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The Benefits Of Low Code Workflow Automation For Your Business

Workflow automation is a must for any modern-day business, but it can be a challenge to find the time and resources to do this. Most companies are too busy with day-to-day operations to take on new projects that will help their company grow. This leaves businesses stuck in an endless cycle of doing things manually, which can be frustrating and inefficient.

A support automation platform like Capacity can provide low code workflow automation for your organization by allowing you to automate workflows without hiring expensive developers or IT staff.

Overall Benefits of a Support Automation Platform.

Teams are overwhelmed by questions and repetitive tasks. A support automation platform like Capacity provides everything you need to automate support and business processes in one powerful platform. Capacity empowers organizations to:

  • Answer more than 90% of your FAQs with an all-in-one helpdesk and reduce the tickets in your support team’s queue.
  • Automate repetitive tasks so employees can focus on more critical work
  • Get the most out of your tech stack
  • Provide superior customer experience and improve customer satisfaction by reducing wait times and increasing response rates

Here’s how Capacity can automate processes in pharmaceuticals, education, mortgage, and enterprise:

Pharmaceuticals

Pharmaceutical companies spend a lot of time and money on improving their processes.

But most of the time, they fail to deliver the expected results because they don’t have the right tools for managing complex workflows. 

Capacity is a powerful workflow management tool that helps pharmaceutical teams improve efficiency, automate repetitive tasks and streamline communication between different departments. The platform can manage any type of workflow, but we’ve found that customers like to use it to manage clinical trials and regulatory submission workflows.

Education

Schools are constantly evolving to provide quality education to students.. We believe that process automation is at the center of this evolution.

Universities can attract, engage, and retain students with Capacity. The easy-to-use platform helps faculty and staff with new student onboarding and general student support, so they can focus on tasks that require higher-level thinking. Capacity also automates common processes and can be used as a virtual teaching assistant. 

Capacity is driving the next generation of self-service and helping students stay the course from orientation to graduation.

Mortgage

The mortgage industry has many moving parts, and can get complicated for both lenders and borrowers.  A support automation platform can help automate monotonous processes and tasks with low-code workflows to increase productivity in cross‑functional teams.

Capacity provides process and support automation for lenders. Through support automation, mortgage companies realize a drastic reduction in emails, phone calls and tickets while providing faster response times. Through process automation, mortgage companies reduce the time spent on repetitive tasks and eliminate bottlenecks, freeing up their time for relationship building and revenue generating activities.

With Capacity, you can automate tedious workflows, allowing loan officers to have more time to spend on personalizing conversations with potential clients instead of spending hours searching through documents for answers they don’t have at their fingertips.

Mortgage professionals use Capacity to effortlessly tap into key systems like Ellie Mae, Encompass, and AllRegs to provide real-time access throughout the entire loan life cycle. Your clients will benefit from a superior customer experience with 24/7 tier-0 support. Capacity connects apps, mines documents, captures tacit knowledge, and automates processes—all through a mobile-friendly chat interface. Capacity’s conversational interface is easily embedded right on your website.

Enterprise

Businesses don’t have time to waste on monotonous tasks, and neither do their employees. This is why more and more companies are turning to support automation platforms, like Capacity, to automate workflows and improve the customer and employee experiences.

Most businesses today use spreadsheets and emails to get work done. This type of workflow is slow, manual, and error-prone. Because of this, disorganization is common and tasks are bound to slip through the cracks.

Capacity brings order to chaos by automating a company’s most critical workflows, allowing businesses to focus on growth. With Capacity, organizations can manage client relationships from lead generation through onboarding without ever leaving Slack or Microsoft Teams.

Our software integrates with your favorite cloud apps, like Salesforce and DocuSign, so you can put both Big Data and human relationships to work for you.

Get started with Capacity.

Capacity’s low code platform provides businesses with the ability to automate their workflows. Plus, it has powerful AI functionality that learns from each user interaction to provide a personalized experience for everyone in your business

Capacity is 100% cloud-based, has an easy-to-use interface, and offers unlimited integrations.

If you struggle to automate routine business processes and need support bringing front-end and back-end systems together, Capacity can help.

Whether it’s scheduling meetings, sending emails, or updating spreadsheets, there are plenty of everyday tasks that you can automate. Your team will save hours every week by letting Capacity handle the mundane details.

To learn more about how Capacity can help your business, schedule a demo with our team.