by Paulina Major | Jun 13, 2025 | Artificial Intelligence
The consumer packaged goods (CPG) market has never been more competitive. Part of that is because smaller, more agile brands are rewriting the playbook. In the US, up-and-coming players captured about 40% of the overall growth in consumer products in the first half of...
by Paulina Major | Jun 10, 2025 | Artificial Intelligence
Citizens expect government services to match the speed and convenience of the private sector. But according to a 2023 Deloitte survey of 5,800 people across 13 countries, satisfaction with digital government services still lags behind the private sector by 21%....
by Paulina Major | Jun 10, 2025 | Artificial Intelligence
Government call centers have a tough job—lots of calls, not enough staff, and citizens who need help quickly. The problem? Most people still aren’t happy with the government call center experience. In 2024, federal call centers scored just 62 out of 100 for customer...
by Paulina Major | Jun 10, 2025 | Artificial Intelligence
Let’s be honest—no one has the patience for clunky government services anymore.People expect the same fast, seamless experience from a public agency as they do from eCommerce stores: quick answers, clear next steps, and no getting passed around. But most government...
by Eglė Račkauskaitė | Jun 10, 2025 | Artificial Intelligence
The BPO (Business Process Outsourcing) digital transformation is booming. In fact, the global call center AI market is expected to grow from $1.6 billion in 2022 to $4.1 billion by 2027—that’s a 21.3% annual growth rate. But with growth comes more competition....
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