by Alexa Schmitt Bugler | Apr 21, 2023
Looking to add a chat bot app to your customer service experience but don’t really know where to start? Don’t worry. We’ve got you. Try the Pareto Principle (aka the 80:20 rule) to master the tech and strategy. The Pareto Principle dates back to the...
by Team Capacity | Apr 21, 2023
Slack is one of the most popular communication tools used by businesses today. It is a collaboration hub that allows team members to communicate and share information in real-time. One of the unique features of Slack is the ability to add intelligent bots, which can...
by Team Capacity | Apr 19, 2023
Real estate agents wear a lot of hats. I know – I’m preaching to the choir here. You have to be a sales representative, market your brand and listings, and keep your clients satisfied. And you juggle a whole lot of administrative tasks. You also have to be...
by Team Capacity | Apr 19, 2023
With AI-powered chatbots, chatbot support has become an increasingly popular tool for businesses. Why? Because chatbots improve service operations and customer experience. And a better customer service experience is worth the investment. In fact, according to Bain...
by Murph Krajewski | Apr 14, 2023
Picture this: You’re a customer, you have a problem, and you need help. You’re feeling frustrated and helpless. The last thing you want is to be put on hold for 20 minutes, bounced from one representative to another. Or worse yet, you get directed to an...
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