by Team Capacity | Feb 25, 2025 | Artificial Intelligence
By Scott Litman, Capacity SVP & Formerly Founder of Lucy Over the last 18 months, we have seen incredible advances in the field of Generative AI. Most of us use tools like ChatGPT or Google on a daily basis in our personal lives, but particularly in large...
by Team Capacity | Nov 20, 2024
Business process automation—the use of intelligent systems to streamline how business activities are conducted—is becoming increasingly important. Automation allows companies to quickly and accurately complete tasks that would otherwise take hours or days while...
by Team Capacity | Nov 20, 2024
Both AI and automation are hot topics today. Gartner predicts that 69% of all routine managerial work will be automated soon and that the global AI market will grow to over half a trillion US dollars. But what exactly is the difference between AI and automation? It...
by Team Capacity | Nov 8, 2024 | Artificial Intelligence
Just like the internet and email before it, AI is revolutionizing the way we work. But it can be tough to keep up with the terminology. With more and more workers turning to AI to alleviate overwhelming workloads—68% of workers struggle with the pace and volume of...
by Team Capacity | Oct 22, 2024
Do you want to take your customer operations to the next level with automation? It’s no secret that automating key processes can save time, money – and most importantly – stress. An effective automation strategy can yield impressive results in shorter timeframes than...
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