by Team Capacity | Oct 16, 2025 | Artificial Intelligence
Capacity has announced the acquisition of Creovai, a leader in real-time agent assist and automated quality assurance solutions. The acquisition strengthens Capacity’s conversation intelligence capabilities, providing clients with a unified platform for...
by Team Capacity | Sep 12, 2025 | Artificial Intelligence
Capacity has announced the acquisition of KLaunch, a conversational AI company that helps government, healthcare, nonprofit and sports and entertainment companies better connect with their customers. The acquisition deepens Capacity’s conversational AI...
by Team Capacity | Feb 4, 2025 | Artificial Intelligence
Capacity, an AI-powered support automation platform, is expanding its scheduling capabilities with the acquisition of YouCanBookMe. With tech from YouCanBookMe, Capacity users will soon be able to manage their availability across multiple calendars with custom booking...
by Team Capacity | Oct 16, 2024 | Artificial Intelligence
Capacity, an AI-powered support automation platform, is proud to announce transformational growth as it continues to help brands automate interactions with customers and team members. Capacity has acquired Lucy, Envision and Linc, bringing the company’s total number...
by Team Capacity | Jul 10, 2024 | Artificial Intelligence
Capacity has acquired CereProc and SmartAction, significantly expanding its voice and Contact Center offerings. Capacity empowers teams to do their best work and deliver valuable employee and customer experiences across channels. CereProc and SmartAction bring...
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