Conversational AI Platform
Composable Conversational AI
Conversational AI is built into the Capacity Platform and also available as configurable, conversational AI components to directly integrate into your contact center stack.
Why this matters
Cobbled-together speech tools, outdated IVRs and generic voice assistants frustrate customers and slow down support. Get Conversational AI that’s on-brand, accurate and seamless—no more clunky interactions, just smarter automation that sounds like you.
Get the highlights
Instant responses
Reduce handling time with AI-driven automation.
Secure interactions
Eliminate fraud and streamline authentication.
Brand consistency
Custom voices ensure on-brand conversations.
Capacity in numbers
19K+
Happy customers
1.5M+
Users who love us
36.3B+
Automated interactions
Explore the features
Voice Biometrics
Authenticate with just a voice
Frictionless Authentication
Verifies users instantly with biometric voiceprints—no passwords needed.
Advanced Anti-Spoofing
Detects playback attacks, synthetic speech and deepfakes for unbreakable security.
Real-Time Identity Verification
Reduces wait times by authenticating users in seconds.
Omnichannel Security
Works across IVR, mobile apps and live agent interactions for seamless authentication.
Text-to-Speech
Life-like and natural speech
Neural Speech Synthesis
Generates clear, natural voices with precise tone and clarity.
Multilingual Voice Library
Supports 24+ languages with male and female voice options.
Seamless Contact Center Integration
Works with IVRs and automation tools via gRPC & MRCP APIs.
End-to-End ASR Compatibility
Optimized to work natively with Capacity ASR for real-time conversations.
Speech Recognition
Speech recognition for every voice
Deep Neural Network Accuracy
AI-driven recognition adapts to accents, dialects and background noise.
IVR Intelligent Call Routing
Routes calls accurately based on real-time voice understanding.
Voice-Enabled Self-Service
Handles natural speech in IVRs and virtual agents to reduce agent workload.
Scalable & Secure
Works on-prem, cloud, hybrid or SaaS, ensuring compliance with strict security standards.
Custom AI Voices
Your voice is your brand
Custom AI Voice Modeling
Create a one-of-a-kind AI voice that reflects your brand’s personality with just 15 hours of recorded speech.
Neural Speech Synthesis
Lifelike voices that laugh, pause and express emotions naturally.
Omnichannel Integration
Deploy across IVR, chatbots, apps and accessibility tools.
Enterprise-Grade Security
Exclusive, private voice protection ensures control over your brand’s AI voice.
Sentiment Analysis
Understand emotions to improve experiences
AI-Powered Sentiment Detection
Instantly analyzes text and voice in real time to detect 74 emotions.
Multilingual & Context-Aware
Understands nuances, sentiment and intent across multiple languages.
Agent Monitoring & Training
Flags agents with poor sentiment scores for coaching and improvement.
Seamless Integrations
Works with IVRs, IVAs, CRMs and helpdesk platforms without disrupting workflows.
Explore the Capacity platform
Intelligent Virtual Agents
Agent Assist + Live Support
Campaigns + Workflows
Helpdesk
Insights + Analytics
Security + Integrations
Trusted by 19,000+ organizations
Frequently asked questions
What is Capacity Conversational AI?
It’s a smart voice and chat system that helps businesses answer questions, solve problems and talk to customers automatically and naturally.
How does Capacity Conversational AI improve support speed?
Conversational AI gives fast, accurate answers right away—no waiting, no transfers—so your team can help more people in less time.
Can Capacity Conversational AI understand emotions?
Yes. Conversational AI listens for tone and words to figure out how someone feels, then adjusts its responses to be more helpful and human.
Does Capacity Conversational AI work in multiple languages?
Yes. Conversational AI can understand and respond in many different languages, helping you support more customers around the world.
How secure is Capacity Conversational AI?
It protects every interaction with strong security tools like voice ID and fraud detection, so only the right people get access.
Can I create a custom voice with Capacity Conversational AI?
Yes. You can build a one-of-a-kind AI voice that matches your brand’s sound and personality using just a few hours of audio.
Where can I use Capacity Conversational AI?
You can use conversational AI in phone systems, apps, websites and chat tools—anywhere you talk to your customers.
Will Capacity Conversational AI work with my systems?
Yes. Capacity connects easily to your current tools like CRMs, helpdesks and chat platforms, so you don’t have to start from scratch.
Can I run Capacity Conversational AI on-premise or cloud?
Yes. You can deploy Capacity in the cloud, on-premise or a mix of both—whatever works best for your contact center setup.
How do I start using Capacity Conversational AI?
Just request a demo. We’ll show you how it works and help you set it up to match your needs.
Ready to elevate every conversation?
Find out how Capacity can help your team do their best work.