Automatic Speech Recognition
Speech Recognition That Gets Every Voice
Boost accuracy, reduce wait times and enable seamless self-service with AI-driven ASR—no matter the accent, dialect or channel.
Why this matters
Customers get frustrated repeating themselves. Agents waste time clarifying. Legacy ASR fails on accents and context, slowing everything down.
Get the highlights
Leading accuracy
Crystal-clear transcription, even with dialects and background noise.
Multilingual support
One model recognizes accents and dialects—no setup needed.
Flexible & scalable
Deploy on premise, cloud, hybrid, or SaaS for high-volume contact centers.
Capacity in numbers
19K+
Happy customers
1.5M+
Users who love us
36.3B+
Automated interactions
Explore the features
DNN Speech Recognition
Crystal-clear accuracy
Capacity captures tacit knowledge, mines documents and AI-driven deep learning ensures crystal-clear recognition of any dialect, accent or pronunciation—no tuning or language packs needed.
IVR Intelligent Call Routing
Flawless call routing
Understand caller needs and route people to the correct agent automatically. No repeats, no frustrations—just smooth conversations.
Voice-Enabled Self-Service
Effortless self-service
Powers AI-driven IVR and virtual agents to handle natural speech, cutting agent workload and boosting efficiency.
Flexible Deployment
Deploy anywhere, your way
On-premise, private or public cloud, hybrid or Capacity-hosted SaaS deployment options—complete control over security, scalability and compliance.
High Volume Contact Centers
Scales without limits
Handles peak call volumes with rock-solid performance—no lag, no crashes, just seamless interactions even during demand spikes.
Customizable ASR
Industry-tuned from day one
Adapts to industry-specific terms and workflows, improving accuracy for healthcare, finance, retail and other sectors with specific terms.
Explore the Capacity platform
Intelligent Virtual Agents
Agent Assist + Live Support
Campaigns + Workflows
Conversational AI
Insights + Analytics
Security + Integrations
Trusted by 19,000+ organizations
Frequently asked questions
How accurate is Capacity ASR?
Capacity ASR delivers industry-leading accuracy, even with different accents, dialects, and noisy environments, thanks to deep neural network technology.
Can Capacity ASR handle multiple languages?
Yes! Our global language model recognizes multiple accents and dialects in a single model, eliminating the need for separate language packs for languages like English, Spanish, French and German, where there are different accents and dialects.
How does ASR improve customer experience?
It eliminates frustration from misheard commands, reduces repetition, and enables seamless self-service, call routing, and real-time transcription.
What deployment options are available?
Capacity ASR can be deployed on-premise, in private/public cloud, hybrid environments, or using the Capacity hosted SaaS offering.
Can Capacity ASR integrate with my existing IVR or contact center software?
Yes! It’s designed to easily integrate with IVRs, virtual agents, and other voice-driven applications for improved automation.If you are using MRCP then you can easily swap out your existing ASR engine to Capacity.
How does ASR-powered call routing work?
Our ASR enables caller intent to route calls to the right agent or department—reducing misrouted calls and improving resolution times.
Does ASR require extensive training to recognize my industry’s terminology?
No! Capacity ASR can be customized for industry-specific jargon, ensuring high recognition accuracy from day one.
Is real-time transcription available?
Yes, our ASR provides instant transcription for compliance, quality monitoring, and coaching—giving businesses real-time insights from customer conversations.
How scalable is Capacity ASR?
It’s built for high-volume environments, handling large-scale call traffic with consistent performance and no lag.
What makes Capacity ASR better than other ASR solutions?
Our combination of high accuracy, flexible deployment, deep learning models, and seamless integrations makes Capacity ASR a leader in the industry.
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