Security + Integrations
Enterprise-Grade Integrations & Security
Protect your data. Connect every system. Capacity delivers built-in security and 250+ pre-built integrations to unify your support operations.
Why this matters
Security risks and disconnected systems slow progress. Capacity ensures your data is fully protected while enabling seamless connections across your tech stack.
Get the highlights
Enterprise security
End-to-end encryption and compliance protect your data
Powerful integrations
250+ pre-built integrations sync with your tech stack
Proactive protection
24/7 threat monitoring prevents security risks
Capacity security & integrations in numbers
100%
Data encryption across all interactions and storage
24/7
Monitoring to detect and prevent threats before they impact your business
277
Pre-built integrations to connect to critical systems
Explore the features
Enterprise-Grade Security
Protect your most precious data assets
Capacity ensures enterprise-level security keeping your business and customer data fully protected.
Data Encryption
AES-256 encryption at rest and TLS 1.2+ for data in transit.
Regulatory Compliance
GDPR, HIPAA, SOC 2 Type II certified.
AI Data Privacy
Your data is never shared or used to train external models.
Role-Based Access Control
Control who has access to your data
Ensure secure access management with role-based controls that restrict sensitive data.
Granular Permissions
Assign access levels for teams and individuals.
Audit Logs
Track who modified what, when, and where.
Single Sign-On (SSO)
Secure authentication with Okta, Azure AD, and more.
Seamless Integrations
Connect your entire tech stack
With 250+ pre-built integrations and open APIs, Capacity seamlessly integrates into your workflows.
CRM & Helpdesk Integrations
Sync with Salesforce, Zendesk, HubSpot, and more.
Collaboration Tools
Connect with Slack, Microsoft Teams and Google Workspace.
Custom APIs
Extend functionality and build integrations unique to your business.
Automated Compliance & Monitoring
Stay compliant without the manual work
Capacity ensures compliance with regulatory standards and continuously monitors security posture.
Automated Compliance
Meet industry standards without extra effort.
24/7 Threat Detection
AI-powered monitoring to identify risks in real-time.
Incident Response
Fast alerts and mitigation to prevent data breaches.
Explore the Capacity platform
Intelligent Virtual Agents
Agent Assist + Live Support
Campaigns + Workflows
Conversational AI
Insights + Analytics
Security + Integrations
Trusted by 19,000+ organizations
Frequently asked questions
How does Capacity protect my data?
Capacity encrypts data at rest and in transit, follows strict compliance standards, and never shares or sells your information.
Is Capacity compliant with security regulations?
Yes, Capacity meets GDPR, HIPAA, and SOC 2 compliance standards, ensuring enterprise-grade security and privacy protections.
What kind of encryption does Capacity use?
Capacity uses AES-256 encryption for stored data and TLS 1.2+ for secure data transmission.
Can I control who accesses my data in Capacity?
Yes, Capacity offers role-based access controls, allowing you to set permissions for different team members.
Does Capacity integrate with my existing tools?
Yes, Capacity connects with 250+ CRMs, helpdesks, and collaboration tools, including Salesforce, Zendesk, and Microsoft Teams.
How does Capacity ensure data privacy?
Capacity never shares, sells, or uses your data to train external AI models. Your information remains private and secure.
What happens if there is a security threat?
Capacity has 24/7 threat monitoring, instant alerts, and rapid incident response to mitigate risks before they escalate.
Can Capacity work with my custom applications?
Yes, Capacity provides open APIs, allowing you to integrate with custom applications and workflows.
Does Capacity offer single sign-on (SSO)?
Yes, Capacity supports SSO with providers like Okta and Azure AD for secure authentication.
How do I get started with Capacity?
Request a demo to see how Capacity’s security and integrations can streamline and protect your business
Ready to elevate every conversation?
Find out how Capacity can help your team do their best work.