Neural Voice Biometrics
Your Voice. Your Key.
Unstoppable Security.
Authenticate instantly with just your voice. No passwords, no fraud, no friction. Pure security, pure speed, pure delight.
Why this matters
Passwords frustrate customers and let fraudsters in. Capacity Voice Biometrics authenticates users with unbreakable security. Fast, safe and friction-free.
Get the highlights
Instant authentication
Verify users in seconds—no passwords, no hassle.
Seamless integration
Detects deepfakes, blocks fraudsters, and stops playback attacks.
Effortless experience
Faster support, happier customers, and zero friction.
Capacity in numbers
19K+
Happy customers
1.5M+
Users who love us
36.3B+
Automated interactions
Explore the features
Voice Authentication AI
Frictionless authentication
Verifies users in seconds using unique biometric voiceprints—no passwords or PINs required. Ditch passwords forever.
Advanced Anti-Spoofing Technology
Ironclad security, no imposters
Detects playback attacks, synthetic speech and deepfakes to prevent fraud and unauthorized access to keep fraudsters out, protecting your customers.
Real-Time Identity Verification
Faster calls, happier customers
Instantly authenticates callers, reducing customer wait times and improving contact center efficiency and customer satisfaction.
Omnichannel Authentication
Works everywhere, no extra hardware
Works across IVR, mobile apps and live agents for seamless, device-free security for all voice channels your customers use.
Regulated Industry Compliance
Built for high-stakes industries
Meets stringent security and privacy standards for finance, healthcare and enterprise applications without frustrating customers.
Fast User Enrollment
Simple setup, instant impact
Requires just three passphrase repetitions for secure voice registration—quick, simple and user-friendly.
Explore the Capacity platform
Intelligent Virtual Agents
Agent Assist + Live Support
Campaigns + Workflows
Conversational AI
Insights + Analytics
Security + Integrations
Trusted by 19,000+ organizations
Frequently asked questions
What is Capacity Voice Biometrics?
Capacity Voice Biometrics authenticates users by analyzing unique voice patterns, eliminating the need for passwords or security questions.
How does Capacity Voice Biometrics improve security?
It prevents fraud by verifying users through physical and behavioral voice characteristics that cannot be stolen, guessed, or replicated.
Can someone mimic my voice to bypass Capacity’s authentication?
No, voice biometrics measures vocal traits like rhythm, pitch, and tone, making impersonation ineffective—even by skilled voice actors.
What happens if a fraudster records my voice?
Capacity detects playback attacks and requires live voice input, preventing unauthorized access using pre-recorded audio.
How accurate is Capacity Voice Biometrics compared to other methods?
It is as accurate as fingerprint or facial recognition and can authenticate remotely without requiring specialized hardware.
How fast does Capacity Voice Biometrics authenticate users?
Verification happens in seconds, significantly reducing customer wait times and improving call center efficiency.
What are the different authentication options available?
Users can authenticate actively by repeating a passphrase, passively through normal conversation, or via a hybrid approach.
Is Capacity Voice Biometrics suitable for high-security industries?
Yes, it is ideal for finance, healthcare, and government sectors requiring multi-factor authentication and fraud prevention.
How is a user enrolled in Capacity Voice Biometrics?
Users repeat a passphrase three times in IVR, mobile apps, or call center interactions to create a unique voiceprint.
What if my voiceprint gets stolen in a security breach?
Voiceprints are encrypted, cannot be reverse-engineered, and are useless outside the system, ensuring maximum data protection.
Get Started
Authenticate your customers with Capacity Voice Biometrics.