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Capacity
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Intelligent Virtual AgentsIntegrated AI-powered chat, voice, email and web self-service. Conversational AISpeech recognition, branded voices, sentiment and biometrics. Agent Assist + Live SupportProvide coaching, monitoring and real-time AI suggestions. Insights + AnalyticsTrack performance and gain predictive insight to optimize interactions. Campaigns + WorkflowsAutomate tasks, streamline operations and enhance efficiency. Security + IntegrationsEnterprise-grade security with 250+ prebuilt integrations.
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Increase DeflectionsAutomated AI self-service across every channel for seamless support. Reduce Handle TimeAccelerate resolutions with real-time AI agent assist for live support. Increase ConversionsBoost engagement and sales with automated, intelligent customer interactions. Automate ProcessesStreamline repetitive tasks with AI workflows and automations.
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Your competitors are automating. Are you?

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Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.

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The Closure Index: What Our Research Reveals About AI, Humans and Supporting Customers Right

The Closure Index: What Our Research Reveals About AI, Humans and Supporting Customers Right

by David Karandish | Jan 20, 2026

AI in Hospitality Marketing: 7 Examples That Drive Bookings

AI in Hospitality Marketing: 7 Examples That Drive Bookings

by Eglė Račkauskaitė | Jan 19, 2026

7 Automotive Software Companies Your Business Needs

7 Automotive Software Companies Your Business Needs

by Paulina Major | Nov 13, 2025

4 Questions to Ask Yourself to Get Started with Automation

4 Questions to Ask Yourself to Get Started with Automation

by Team Capacity | Aug 27, 2024

How do businesses prepare for the AI future? Start to build an effective AI strategy at your organization by considering these 4 questions.

3 Ways to Save Money on Customer Support with AI

3 Ways to Save Money on Customer Support with AI

by Team Capacity | Aug 20, 2024

Generative AI makes it easier to save money on customer support by offering faster support, empowering agents, and executing backend work.

4 Business Inefficiencies That AI Can Eliminate

4 Business Inefficiencies That AI Can Eliminate

by Team Capacity | Jun 20, 2024

Learn how AI can reduce delays and errors, streamline manual processes, consolidate knowledge, and improve support.

3 Ways to Improve Agent Experience and Drive Retention in Contact Centers

3 Ways to Improve Agent Experience and Drive Retention in Contact Centers

by Team Capacity | Jun 12, 2024

AI call center tools help improve agent experiences, leading to better customer satisfaction and loyalty. Explore 3 ways AI can help.

How to Identify AI Opportunities for Your Business

How to Identify AI Opportunities for Your Business

by Team Capacity | May 8, 2024

AI is an exciting new technology – but how do you fit it into the way you actually work? Here are some examples we commonly see as AI opportunities.

Achieve Inbox Zero with Capacity’s Autopilot

Achieve Inbox Zero with Capacity’s Autopilot

by Team Capacity | May 1, 2024

Achieve inbox zero with Autopilot, Capacity’s revolutionary generative AI feature that reads and responds to incoming emails and tickets.

4 Questions to Ask a Potential AI Partner

4 Questions to Ask a Potential AI Partner

by Team Capacity | Apr 3, 2024

The right partner should be working hand-in-hand with you to develop an AI roadmap for your future. Here are 4 questions to ask any new AI vendor.

Capacity Launches AIAssessment.com to Help Companies Get Started with AI

Capacity Launches AIAssessment.com to Help Companies Get Started with AI

by Team Capacity | Mar 7, 2024

Capacity’s new customized AI Assessment helps companies identify opportunities, prioritize solutions and implement new technology. 

3 Tips for Adopting Tech and Ensuring Success

3 Tips for Adopting Tech and Ensuring Success

by Team Capacity | Dec 19, 2023

Once you implement technology, it’s important to have a plan in place to get your team members to adopt it in their workday. Learn more

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