Learn how AI can reduce delays and errors, streamline manual processes, consolidate knowledge, and improve support.
3 Ways to Improve Agent Experience and Drive Retention in Contact Centers
AI call center tools help improve agent experiences, leading to better customer satisfaction and loyalty. Explore 3 ways AI can help.
The Future of Contact Center AI
AI in Contact Centers can transform operations, response times, increase customer satisfaction and more.
Freshdesk vs Zendesk: Which Helpdesk Is Best?
Freshdesk and Zendesk offer a wide array of features that are constantly evolving. See how they stack up.
How to Identify AI Opportunities for Your Business
AI is an exciting new technology – but how do you fit it into the way you actually work? Here are some examples we commonly see as AI opportunities.
Achieve Inbox Zero with Capacity’s Autopilot
Achieve inbox zero with Autopilot, Capacity’s revolutionary generative AI feature that reads and responds to incoming emails and tickets.
3 Ways to Use Support Automation at Work
The possibilities are endless when it comes to AI in the workplace. Learn about the 3 parts of support automation and how they improve work.
4 Questions to Ask a Potential AI Partner
The right partner should be working hand-in-hand with you to develop an AI roadmap for your future. Here are 4 questions to ask any new AI vendor.
4 Ways to Make the Case for an AI Roadmap
Smart leaders know that AI is essential for the future of work. Try these 4 strategies for making the case for AI at your organization.
Capacity Launches AIAssessment.com to Help Companies Get Started with AI
Capacity’s new customized AI Assessment helps companies identify opportunities, prioritize solutions and implement new technology.Â
3 Tips for Adopting Tech and Ensuring Success
Once you implement technology, it’s important to have a plan in place to get your team members to adopt it in their workday. Learn more
How Our Engineering Team Uses the Product they Built
See how Capacity’s Engineering team uses the Capacity platform to automate processes and get instant answers to FAQs.