How to Use AI Answers for Customer Support
If you think today’s customers solely want support experiences live via phone; think again. What today’s customers want is a fast, easy resolution of their issue. And they want to do it on the channel of their choice. These rising customer expectations mean that...
Top 5 AI as a Service Solutions for Customer Support
Looking for AI tools to make your customer support more efficient? Luckily, you don’t have to start from scratch and develop your own large language model to use AI effectively. New AI as a service (AIaaS) solutions offer ways for businesses to reap all the benefits...
Enterprise Knowledge Management Boosts Productivity and Collaboration
The effective management and accessibility of corporate knowledge play a pivotal role in driving productivity and fostering seamless collaboration in the modern workplace. As organizations strive to optimize their operational efficiencies, the significance of...
Three Ways to Optimize a Customer Experience Dashboard
When customer expectations are higher than ever, a customer experience dashboard is more than just a tool; it's a necessity. A well-optimized dashboard can streamline your organization’s operations and enhance customer satisfaction. Consumer perceptions of CX...
What is an AI Answerer and How Can it Help with Customer Support?
An AI answerer is like your tech-savvy friend who always knows the answers. It uses artificial intelligence to provide responses to questions by understanding and processing natural language. This AI-powered tool is a modern-day essential for customer support because...
Nuance vs. Alternatives for Speech Recognition (ASR)
Many Nuance customers are looking for an alternative with on-premise Nuance end-of-life approaching in 2025. Some don’t want to – or can’t, because of compliance reasons – migrate to Microsoft’s Azure cloud. Others may be looking for a cheaper alternative or see tying...
Use Case Roundup: AI in Knowledge Management
Everyone is talking about AI’s potential to transform business. The technology is being applied in a variety of ways to drive efficiencies, boost productivity, and enable employees to make better decisions. The value of AI often doesn’t truly come to life, until...
5 Reasons You Need an AI Email Generator for Support
Email: a convenient way to communicate, and a thorn in the side of business efficiency. Modern workers now spend the majority of their time catching up on email and communicating with colleagues, not performing revenue-generating tasks. Plus, customer demands are only...
How AI Can Help Every Agent User and Manager Improve CX
For businesses looking to improve CX, consider how AI supports agent user and manager success in Contact Centers.
Generative AI vs AI: What’s Better for Customer Support?
Just like the internet and email before it, AI is revolutionizing the way we work. But it can be tough to keep up with the terminology. With more and more workers turning to AI to alleviate overwhelming workloads—68% of workers struggle with the pace and volume of...