Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition
Capacity has announced the acquisition of Creovai, a leader in real-time agent assist and automated quality assurance solutions. The acquisition strengthens Capacity's conversation intelligence capabilities, providing clients with a unified platform for optimizing...
AI in Utilities: 7 Use Cases for Smarter Energy and Water in 2025
Artificial intelligence in energy and utilities is redefining the future of water, power, and gas providers in the U.S., and already it’s changed how many operate today. From handling surging customer inquiries during outages to optimizing grid operations and...
5 Steps to Choosing the Best Billing Automation Software
As your business grows, so do the wins—and the challenges. One of the trickiest? Billing. Suddenly, it’s not just about sending an invoice. You need fast, accurate billing, strong security, and a seamless experience that connects your business to your customers....
7 Ways Lead Capture Automation Software Boosts Sales + 8 Tools
If marketing and sales teams had one wish, it’d be for simple, seamless lead generation. The good news? With today’s technology, generating high-quality leads can happen automatically—even after you’ve clocked out—without any manual effort. The answer? Lead capture...
6 Ways Personalized Customer Experience Drives Revenue in 2025
Even the slightest inconvenience can make customers leave for a competitor with just one click. That’s why delivering a truly personalized customer experience is no longer a nice-to-have—it’s what sets your service apart. And personalization goes far beyond dropping...
AI-Powered Outage Management: 6 Real-World Examples in 2025
When the lights go out, every second counts. Your team needs to spring into action—fast. Technicians and engineers race to fix the problem, but while they’re working behind the scenes, your customer support team is hit with a wave of calls, messages, and emails from...
12 Best Glean Alternatives for Knowledge Management in 2025
Your business knowledge is the engine behind: Higher team productivity Faster, more efficient operations Seamless team collaboration Excellent customer service But here’s the challenge: turning raw data into actionable knowledge isn’t easy without the right tools....
Johnsonville’s AI Advantage: How an Answer Engine Solved a Data Overload Problem
Q & A with Karen Kraft, Associate Director of Consumer Insights & Analytics, Johnsonville What are some of the current pain points that you were looking for Capacity’s Answer Engine® to alleviate? We initially hired Capacity’s Answer Engine to help us more...
Capacity Strengthens Conversational AI Capabilities with Thirteenth Acquisition
Capacity has announced the acquisition of KLaunch, a conversational AI company that helps government, healthcare, nonprofit and sports and entertainment companies better connect with their customers. The acquisition deepens Capacity's conversational AI capabilities...
5 Steps to Get Started with Loan Automation in 2025
The mortgage industry is beginning to embrace automation and this blog post from Capacity illustrates 10 reasons why.