Chatbots can provide instant responses 24/7. With the inclusion of ML and AI, chatbots can also incorporate NLP to ensure chats are more conversational. And chatbots can improve with continued practice. In an always-on world, chatbots ensure that every customer inquiry is addressed even when human workers are off the job.
Intelligent Virtual Agents
Integrated AI-powered chat, voice, email and web self-service.
Agent Assist + Live Support
Provide coaching, monitoring and real-time AI suggestions.
Campaigns + Workflows
Automate tasks, streamline operations and enhance efficiency.
Conversational AI
Speech recognition, branded voices, sentiment and biometrics.
Insights + Analytics
Track performance and gain predictive insight to optimize interactions.
Security + Integrations
Enterprise-grade security with 250+ prebuilt integrations.
Increase Deflections
Automated AI self-service across every channel for seamless support.
Reduce Handle Time
Accelerate resolutions with real-time AI agent assist for live support.
Increase Conversions
Boost engagement and sales with automated, intelligent customer interactions.
Automate Processes
Streamline repetitive tasks with AI workflows and automations.
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Answer Engine
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Automations
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HR & Ops
IT Support
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CPG
Retail/Ecommerce
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Banking/Credit Unions
Insurance
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Authentication
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Email Automation
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Who is Capacity?
Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.