by Steve Frederickson | May 7, 2026 | Artificial Intelligence
By Scott Litman, SVP at Capacity, and Steve Frederickson, Senior Director of Product at Capacity Every business leader who has experimented with AI in the past two years has noticed something. The outputs can be impressive — thoughtful, persuasive, confidently...
by Alexa Schmitt Bugler | May 1, 2026 | Customer Experience
CSAT vs NPS vs CES are three CX metrics that contact centers track to measure customer satisfaction, net promoter score, and customer effort score. These metrics reveal how customers feel when they interact with your business and how easily they can reach your team...
by Eglė Račkauskaitė | May 1, 2026 | Contact Center AI
The 9 best Intercom alternatives include Capacity, Zendesk, Freshdesk, Help Scout, Hubspot, HelpCrunch, Olark, Crisp, and Tidio. Users of Inercom often point its steep learning curve and feature limitations, which might have you thinking: is there a better fit out...
by Eglė Račkauskaitė | May 1, 2026 | Artificial Intelligence
Trying to decide between Balto vs Capacity for your customer support team? You’re in the right place. Choosing the wrong tool can mean wasted budget, frustrated agents, and customers who don’t get the help they need fast enough. That’s why we’ve put together this...
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