Tier 0 support is automated or self-service solutions that users can access themselves without human involvement. When a customer uses a chatbot to get answers to FAQs this is a great example of Tier 0 support.
Tier 0 support is automated or self-service solutions that users can access themselves without human involvement. When a customer uses a chatbot to get answers to FAQs this is a great example of Tier 0 support.