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How to automate customer support?

by | Jan 6, 2021

There is a lot of technology available to automate customer support. But one of the easiest ways to automate customer support includes using a chatbot. When it comes to customer support, a lot of the questions that customers ask are repetitive. Rather than having customer support staff spend time answering the same questions over and over, adding an automated chatbot to your website can reduce the number of repetitive questions your team receives and provide your customers with instant answers to their questions. Adding automation to your customer support process can reduce the cost of your helpdesk and call center.