Robotic process automation (RPA) is the use of configurable applications and other technology, referred to as a software “robot” or “bot,” to recognize patterns in a company’s workflow. It then configures applications to trigger a response based on input, manage transaction processing, and data manipulation, while enabling communication within digitized systems.
SaaS vendors often include these tools within a suite of artificial intelligence (AI)-powered tools. Advanced solutions will feature a drag-and-drop workflow builder—enabling teams to automate tasks via a simple user interface. As AI and machine learning (ML) proliferate, these systems are becoming standard in every industry—from customer service to data entry.
Simply defined, RPA software streamlines everyday processes and boosts productivity!