A guided conversation chatbot can exist on an external website or internal (inside of an account) that allows humans to interact with it more naturally, similar to an actual person-to-person dialogue. You probably interact with guided conversation chatbots almost every day.
So why are they so important, and why can businesses benefit from them?
Guided conversations powered by AI are designed to provide interactive support and advice by guiding the user through a series of questions and answers tailored to the individual’s needs. The chatbot can give automated answers to pre-defined questions and use natural language processing to understand and respond to more complicated requests. This enables a more human-like interaction that many users find preferable to traditional live chat.
4 Reasons why businesses of all sizes should use guided conversation chatbots
Businesses can benefit from using guided conversation chatbots in a variety of ways. Here are the highlights:
1. Save time and resources by reducing the need for a live chat/manual customer service
2. Improve customer support by providing an efficient and convenient way to deal with customers’ inquiries without having to wait on hold or get stuck in queues.
3. Decrease customer frustration by reducing the steps to answer simple queries.
4. Enhance the user experience by providing a more human-like interaction than outdated chatbots
What types of organizations use AI-powered guided conversations and why?
Organizations of all sizes are using AI chatbots for guided conversations. This technology benefits organizations with high customer inquiries or complex services, such as banks and mortgage lenders. Here are just some of the industries that benefit from using AI-powered chatbot solutions and how they use guided conversations:
Banking & Financial Services
Guided conversations enable banks and other financial institutions to quickly answer customer inquiries, securely search for account information, and provide personalized recommendations.
Healthcare
AI-powered chatbots can help providers automate appointment scheduling, patient onboarding, and medication management processes securely, eliminating possible human error.
Education
AI-powered chatbots can help educational institutions provide automated support for students and faculty with course registration, financial aid inquiries, and more. With a unified platform like Capacity, schools like Maryville can deflect questions away from staff while creating a better experience for their students, whether on campus, hybrid, or remote.
Insurance
AI-powered chatbots can help insurance companies streamline customer service operations by automatically answering policy inquiries, processing claims and payments, and more.
eCommerce
Through intelligent automation, AI-powered guided conversations enable businesses to better serve their customers by providing a more natural and efficient way to interact with them, significantly as volume increases.
AI-powered guided conversation chatbots are an invaluable tool for businesses of all sizes. A more efficient and personalized customer experience can help businesses save time and resources.
Benefits of Using a Guided Conversation
Using a guided conversation chatbot powered by artificial intelligence offers businesses a range of benefits. With AI-powered guided conversations, external customers and internal employees can interact with the chatbot in a natural conversational style, just as they would with another human being.
The Bottom Line: Guided conversation chatbots powered by AI…
Provide businesses with the perfect balance of automation and personalization, saving time and resources while providing customers with an exceptional support experience.
Ready to see a guided conversation in action? Capacity has everything you need to get started. Automate over 90% of FAQs instantly.
