When knowledge is properly organized, managed, and shared via a user-friendly software solution, it makes it much easier for employees and customers to retrieve the information they are searching for.
When a customer can easily retrieve the information they need, they’re equipped to make more informed decisions. When an employee can easily retrieve the information they need, they will be able to quickly help customers, which leads to an increase in customer (and employee) satisfaction.
This is an necessary category.
This is an non-necessary category.