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Your competitors are automating. Are you?

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Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.

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Capacity
Platform⌄

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Intelligent Virtual AgentsIntegrated AI-powered chat, voice, email and web self-service. Conversational AISpeech recognition, branded voices, sentiment and biometrics. Agent Assist + Live SupportProvide coaching, monitoring and real-time AI suggestions. Insights + AnalyticsTrack performance and gain predictive insight to optimize interactions. Campaigns + WorkflowsAutomate tasks, streamline operations and enhance efficiency. Security + IntegrationsEnterprise-grade security with 250+ prebuilt integrations.
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Increase DeflectionsAutomated AI self-service across every channel for seamless support. Reduce Handle TimeAccelerate resolutions with real-time AI agent assist for live support. Increase ConversionsBoost engagement and sales with automated, intelligent customer interactions. Automate ProcessesStreamline repetitive tasks with AI workflows and automations.
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Your competitors are automating. Are you?

AI is transforming contact centers. Cut call volume, and stay ahead.

Get the guidebook
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Who is Capacity?

Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.

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How to Pitch AI Technology (As a Power User and Not a Decision Maker)

How to Pitch AI Technology (As a Power User and Not a Decision Maker)

by Team Capacity | Aug 30, 2021

Discover how to get a manager’s buy-in on the implementation of AI-powered technology that can help your team do their best work. 

Top 35 Leaders in Efficiency and Time Management To Follow

Top 35 Leaders in Efficiency and Time Management To Follow

by Team Capacity | Aug 10, 2021

These 35 thought leaders can equip you with the knowledge you need to properly manage the 24 hours in each day.

6 Skills Achievable By Integrating Capacity and Encompass

6 Skills Achievable By Integrating Capacity and Encompass

by Team Capacity | Jul 2, 2021

Explore six straightforward skills that loan officers can use to save time with the Encompass and Capacity integration.

Managing a Remote Team From a Personal Perspective

Managing a Remote Team From a Personal Perspective

by Team Capacity | Mar 4, 2021

James Cain, Software Engineering Manager at Capacity, shares hacks to managing a remote team.

The Effects of Fewer Meetings Inside and Outside of the Workplace.

The Effects of Fewer Meetings Inside and Outside of the Workplace.

by Team Capacity | Mar 3, 2021

Discover how three different organizations have benefited from limiting meetings.

The Benefits of Leading an Agile Marketing Team

The Benefits of Leading an Agile Marketing Team

by Team Capacity | Feb 4, 2021

To set your team members up for success, consider adopting an agile approach to marketing.

The Need for a Scalable Workforce

The Need for a Scalable Workforce

by Team Capacity | Feb 1, 2021

As we head into a new future of work, a scalable workforce strategy brings many benefits to your business.

Improve Your Time Management While Working From Home

Improve Your Time Management While Working From Home

by Team Capacity | Jul 28, 2020

Staying on track at home can look different than it does in the office. Learn how to stay productive when working remote!

Using Today’s Technology to Improve Remote Work

Using Today’s Technology to Improve Remote Work

by Team Capacity | Jul 21, 2020

Discover a few ways technology can improve the way teams work—even while working from home during a pandemic.

Our Webinar Attendees’ Ideas of What it Means to be (Un)Productive at Work

Our Webinar Attendees’ Ideas of What it Means to be (Un)Productive at Work

by Team Capacity | Jul 10, 2020

Can you relate to these survey results from our recent webinar attendees?

Staying Productive Despite Today’s Disjointed Tech

Staying Productive Despite Today’s Disjointed Tech

by Team Capacity | Jun 24, 2020

Our Chief Data Officer, Dave Costenaro, shares the best way to streamline our to-do lists despite disjointed tech.

Part 3 of Productivity Hacks: 6 Ways to Optimize Your Email Process and Workspace for Maximum Efficiency

Part 3 of Productivity Hacks: 6 Ways to Optimize Your Email Process and Workspace for Maximum Efficiency

by Team Capacity | Jun 21, 2020

Check out the final 6 tips that can help you optimize your email process and workspace.

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