Beyond Fear – Our Interview with AI Diatribe
Capacity’s Chief Revenue Officer, Karaline Venezia, recently sat down with Jason Lowe, host of AI Diatribe, to discuss AI adoption.
Capacity Named to 2025 KMWorld AI 100 List
Capacity has been named to the 2025 KMWorld AI 100 List, recognizing leaders in AI-powered knowledge management.
4 Benefits of AI in Media Industry: From Efficiency to Cost Savings
From The New York Times and The Washington Post to Bloomberg and Reuters, industry giants are using AI to move faster, work smarter, and cut costs. But AI in the media industry isn’t just for the big players — smaller media companies are also tapping into its power to...
7 Ways AI in Lending is Transforming Mortgage Lending
This article highlights how Capacity has helped mortgage customers experience success. Check out our top mortgage use cases.
Empowering Healthcare Providers: How Conversational AI is Changing the Game
Like other industries, AI is gaining serious traction in healthcare. Health systems, insurers, and clinics alike are adopting conversational AI to boost efficiency and personalize patient interactions. This article offers a complete guide for 2025 on conversational AI...
6 Best Practices for Modern Healthcare Contact Centers in 2025
Running a modern healthcare contact center today means navigating a perfect storm of rising patient demands, staff shortages, and outdated systems that can’t keep up. These contact centers serve as the frontline for appointment scheduling, patient inquiries, and...
AI in Media and Entertainment: 8 Real-World Use Cases
The AI boom may have only kicked off a few years ago, but its impact has already transformed nearly every industry. Media and entertainment are no exception. From streamlining creative workflows to automating customer support and slashing operational costs, AI...
7 Best Practices for Scaling SaaS Customer Support with AI
In SaaS, customer support is where product experience and brand trust are won—or lost. SaaS users expect fast, technically accurate answers delivered across multiple channels. Meanwhile, support teams are under increasing pressure to scale operations efficiently...
CPG Analytics in 2025: How AI Is Transforming Insights
There are three things that matter in today’s consumer packaged goods market: speed, precision, and data-driven insights. Moving faster than competitors. Resurfacing trends in time to capture new market opportunities. Refining sales and marketing strategies on the...
6 Ways AI Powers CPG Consumer Insights for Faster Decisions
Your CPG company is drowning in data—and you know it. SharePoint folders bursting with reports. Vendor dashboards collecting digital dust. Internal drives filled to the brim with spreadsheets that no one opens or even knows exist. You have so much data scattered...