Why should you automate customer support?

It is critical to automate customer support when your customers’ expect more than your current resources can allow. The objective of support automation is to decrease the requirement for human interaction in terms of responding to consumer inquiries. Instead of overwhelming your agents with questions that are easily answered with support automation, they can invest more time helping clients with complex issues. By using an AI-powered chatbot, over 84% of all inquiries can be answered without human intervention.

Learn how support automation can benefit your org!

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