The AI platform for every customer interaction.

AI agents across every channel. Orchestrated to automate, assist, analyze and engage.

Platform Foundation
Automate Customer Interactions

Resolve more with AI agents across every channel.

Chat AI Agent

Voice AI Agent

SMS AI Agent

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Assist Your Agents in Real Time

Empower agents with the right answers, right when they need them.

Real-time Agent Assist

Agent Guidance

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Explore Agent Assist
Analyze & Improve Every Interaction

Turn conversations into insights that drive better outcomes.

Auto QA

Conversation Intelligence

AI CSAT

Agent Coaching

Interaction Summaries

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Engage Proactively at Scale

Drive conversions and build long-term customer loyalty.

SMS Campaigns

Voice Campaigns

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Who is Capacity?

Founded in 2017 by David Karandish and Chris Sims, and part of the Equity.com incubator. Proudly headquartered in St. Louis.
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Automate support for customers and teams

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Increase Deflections

Automated AI self-service across every channel for seamless support.

Reduce Handle Time

Accelerate resolutions with real-time AI agent assist for live support.

Increase Conversions

Boost engagement and sales with automated, intelligent customer interactions.

Automate Processes

Streamline repetitive tasks with AI workflows and automations.

Chat

Email

SMS

Voice

Web

Answer Engine

Coach

Cobrowse

Helpdesk

LiveChat

Knowledge Base

Monitoring

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Replay

Sites & Articles

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AutoQA

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Workflows

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Team

Contact Centers

Customer Support

HR & Ops

IT Support

Sales & Marketing

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Automotive

Beauty

BPO

CPG

Retail/Ecommerce

Education

Banking/Credit Unions

Insurance

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See all

Authentication

Benefits Administration

Call Coaching

Call QA

Campaigns

Email Automation

Employee Onboarding

Intelligent Voice Assistant

Lead Generation

Tech Support

What is tier 1 support?

by Team Capacity | Jan 6, 2021

Tier 1 support is a support solution that requires a person to step in to complete some troubleshooting. The person who steps in to help is knowledgeable but is not identified as an expert.