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How to get started with support automation?

by | Jan 6, 2021

To get started with support automation, it’s important to figure out what needs to be automated first. When it comes to automation, people tend to put the cart before the horse. It’s often people think about what they want to automate before they consider why they want to automate it. However, it’s not about getting more things done, it’s about getting the right things done. By starting automation on the right foot, you’ll get the productivity results they’re looking for.