RPA can help companies by managing mundane and repetitive tasks that impact customer experience. RPA can offer quick responses to customer inquiries and handle multiple inquiries at any given time. As a result, employees can spend more time talking to customers and managing complex issues.
Will RPA improve our customer experience?
Further Reading
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The ultimate RPA software buyer’s guide
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How can you organize your RPA proof of concept?
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What is a workflow bottleneck?