This depends on the RPA software needs of the business, and the level of complexity required. With training ahead of effectuating the automation, the existing employees are the best-qualified personnel to train the robot. This eliminates the need for a dedicated IT department to adopt the RPA tools to the organization’s workflow.
Are specialists or trained technicians required for automation implementation?
Further Reading
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The ultimate RPA software buyer’s guide
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How can you organize your RPA proof of concept?
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What is a workflow bottleneck?