Watch Channel Sales Manager David Smith and Solutions Architect Paul Esquino discuss Capacity’s latest voice technology innovations and how they enhance our capabilities.
We cover the improvements to the Natural Language Understanding service, sentiment analysis, call summarization, and speech diarization, all while maintaining the ability to stay on-prem or in the cloud.
Key takeaways:
- How natural language understanding (NLU) creates smarter, more natural interactions
- How sentiment analysis detects customer emotions for better engagement
- How call summarization and language features automate insights for efficiency
- How speaker diarization ensures clarity in multi-speaker conversations