AI has revolutionized customer support, yet many organizations struggle to achieve meaningful ROI. Why? An over-reliance on point solutions has created fragmented systems that lack the integration needed for true efficiency.
This Week In Voice’s Bradley Metrock leads a conversation between John Walter, President of the Contact Center AI Association, and Karaline Venezia, CRO of Capacity around how the present and future of AI are reshaping customer support and the broader landscape of support automation.
Discover why point solutions are a thing of the past and how an all-in-one support automation platform is the key to empowering agents, enhancing efficiency, and transforming workflows.
Key takeaways include:
- The pitfalls of fragmented AI strategies.
- How omnichannel AI solutions drive ROI and streamline processes.
- Predictions for the evolution of Support Automation by 2025 and beyond.