At Quirk’s Chicago, Scott Litman, Founder of Lucy (now known as Capacity’s Answer Engine®) and SVP at Capacity, joined Soumya Nair, Global Insights Director at Kerry Group, for a session on Democratizing Insights with AI.
Soumya leads Kerry’s Insights Center of Excellence and shared how the organization is scaling knowledge to customer-facing teams using AI. Together, they explored what it takes to turn siloed data into actionable insights that reach the front lines of marketing.
Key themes from the session included:
- The importance of vision — building a long-term approach that drives lasting impact beyond immediate functions.
- AI as an enabler — transforming siloed knowledge into dynamic, evolving insights across teams.
- The AI ecosystem — success depends not just on the tech, but how it integrates with tools, workflows, and people.
- Driving behavior change — training, onboarding, and ongoing support are key to scaling adoption.
As a Capacity client, Kerry is leveraging our AI-powered answer engine (formerly known as Lucy) to help democratize insights across the organization. Their approach shows how AI can transform the way teams access knowledge, make decisions and drive results.