Capacity Recognized for Artificial Intelligence Innovation in 2021 EdTech Breakthrough Awards Program

JUNE 09, 2021

EdTech Breakthrough, a leading market intelligence organization that recognizes the top companies and solutions in the global educational technology market, today announced that it has selected Capacity, an AI-powered support automation platform, as the winner of its “Adaptive Learning Innovation of the Year” award in the third annual EdTech Breakthrough Awards program.

Capacity automates support for students, faculty, and staff by connecting your entire tech stack to answer questions, automate repetitive tasks, and build solutions to any student challenge. Universities can easily attract, engage, and retain students with Capacity. Capacity’s easy-to-use platform helps faculty and staff with new student onboarding and general student support, so they can focus on tasks that require higher-level thinking. Capacity also automates common processes and can be used as a virtual teaching assistant.

Capacity’s AI-powered support automation platform answers more than 84% of all inquiries without human involvement. If Capacity doesn’t know an answer, the question is seamlessly escalated to the appropriate subject matter expert via a ticket or live chat, and the answer is added into the Capacity knowledge base.

“Virtual teaching assistants present a promising ability to ease a teacher’s workload, while improving student satisfaction and lowering dropout rates,” said James Johnson, managing director, EdTech Breakthrough. “Capacity’s “breakthrough” AI is delivering on this promise, enabling schools to deliver higher quality services at a lower cost while improving student outcomes. We are thrilled to be able to award them with ‘Adaptive Learning Innovation of the Year.’”

The mission of the EdTech Breakthrough Awards is to honor excellence and recognize the innovation, hard work, and success in a range of educational technology categories, including Student Engagement, School Administration, Adaptive Learning, STEM Education, e-Learning, Career Preparation, and many more. This year’s program attracted more than 2,000 nominations from over 17 different countries throughout the world.

Capacity is driving the next generation of self-service and helping students stay the course from orientation to graduation.

“Universities choose Capacity for its AI-native support automation platform because it is more than a point solution,” said David Karandish, CEO and Founder of Capacity. “The Capacity platform provides everything you need to automate support and business processes, so universities can support staff, students, and faculty from one central location. We are grateful for this recognition from EdTech Breakthrough and will continue moving forward with more innovation for our clients.”

About EdTech Breakthrough
Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the EdTech Breakthrough Awards program is devoted to honoring excellence in educational technology products, companies and people. The EdTech Breakthrough Awards provide a platform for public recognition around the achievements of breakthrough educational technology in categories including e-learning, student engagement, school administration, career preparation, language learning, STEM and more. For more information, visit

About Capacity
Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge. Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the incubator. More information can be found at Capacity’s website or on Twitter at @CapacityAI.