The amount of retrievable data is only limited by your configuration. Take note of your current data silos and/or any new software or resources your company might implement in the future.
Intelligent Virtual Agents
Integrated AI-powered chat, voice, email and web self-service.
Agent Assist + Live Support
Provide coaching, monitoring and real-time AI suggestions.
Campaigns + Workflows
Automate tasks, streamline operations and enhance efficiency.
Conversational AI
Speech recognition, branded voices, sentiment and biometrics.
Insights + Analytics
Track performance and gain predictive insight to optimize interactions.
Security + Integrations
Enterprise-grade security with 250+ prebuilt integrations.
Increase Deflections
Automated AI self-service across every channel for seamless support.
Reduce Handle Time
Accelerate resolutions with real-time AI agent assist for live support.
Increase Conversions
Boost engagement and sales with automated, intelligent customer interactions.
Automate Processes
Streamline repetitive tasks with AI workflows and automations.
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Voice
Web
Answer Engine
Coach
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Monitoring
Recorder
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AutoQA
Automations
Dev Platform
Workflows
Campaigns
CPA
CRM
Scheduling
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Payments
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Use Case
Team
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Customer Support
HR & Ops
IT Support
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CPG
Retail/Ecommerce
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Banking/Credit Unions
Insurance
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Authentication
Benefits Administration
Call Coaching
Call QA
Campaigns
Email Automation
Employee Onboarding
Intelligent Voice Assistant
Lead Generation
Tech Support
ROI Calculator
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Your competitors are automating. Are you?
AI is transforming contact centers. Cut call volume, and stay ahead.
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Who is Capacity?
Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.