Are chatbots useful during a pandemic?

When movement is limited due to pandemic concerns, chatbots are extremely helpful. As the pandemic began, the world saw a rise in automation and the use of chatbots. Many companies experienced a surge in customer inquiries, asking valid questions, and who needed help immediately. Chatbots helped to offer immediate responses and accessibility even when physical offices had to temporarily close.

Check out our ebook, Customers & Crises: How AI Improves CX During Global Events.