Chatbots shouldn’t be thought of as better than humans. Instead, chatbots should be seen as support that helps humans perform their work better and give them time to focus on higher-value activities.

Integrated AI-powered chat, voice, email and web self-service.

Provide coaching, monitoring and real-time AI suggestions.

Automate tasks, streamline operations and enhance efficiency.

Speech recognition, branded voices, sentiment and biometrics.

Track performance and gain predictive insight to optimize interactions.

Enterprise-grade security with 250+ prebuilt integrations.

Automated AI self-service across every channel for seamless support.

Accelerate resolutions with real-time AI agent assist for live support.

Boost engagement and sales with automated, intelligent customer interactions.

Streamline repetitive tasks with AI workflows and automations.









































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Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.
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by Team Capacity | Feb 16, 2021
Chatbots shouldn’t be thought of as better than humans. Instead, chatbots should be seen as support that helps humans perform their work better and give them time to focus on higher-value activities.