Capacity Acquires Lucy, Envision and Linc, and Announces $26 Million Series D Funding Round
3 Ways to Save Money on Customer Support with AI
Generative AI makes it easier to save money on customer support by offering faster support, empowering agents, and executing backend work.
3 Ways to Improve Agent Experience and Drive Retention in Contact Centers
AI call center tools help improve agent experiences, leading to better customer satisfaction and loyalty. Explore 3 ways AI can help.
How to Improve Contact Center Self-Service with AI
Many Contact Centers are starting to use self-service tools to reduce calls and improve resolutions. Looking ahead, companies can drastically improve Contact Center self-service with AI.
How to Identify AI Opportunities for Your Business
AI is an exciting new technology – but how do you fit it into the way you actually work? Here are some examples we commonly see as AI opportunities.
How Capacity Uses Capacity: Featuring Our Customer Success Team
We’re spotlighting our Customer Success team to see how they use the Capacity platform to find answers instantly and automate workflows.
How PRMG is Using MOBi to Automate Support Internally
PRMG uses MOBi, their online business intelligence, to automate support and answer over 90% of all questions in 1.6 seconds.
18 Books Recommended by Customer Experience Leaders in 2022
All CX leaders should read these top books recommended by customer experience leaders working today.
5 Ways to Thank Your Clients This Holiday Season
Showing your appreciation to clients can help build rapport. Here are some ways to thank your clients this holiday season.