10 Customer Service Examples to Drive Retail Growth
To drive retail growth, many retailers focus on their products and marketing initiatives. But standing out isn’t just about what you sell—it’s also about how you make your customers feel. Exceptional customer service isn’t optional anymore, especially in the age of...
5 Ways to Create an Exceptional Retail Customer Experience
What's the true cost of a bad customer experience? For 17% of consumers, it's just one strike and you're out. In today's hyper-competitive retail landscape, brands aren't just competing on price or product—they're fighting for emotional real estate in...
5 Use Cases for AI in the Automotive Industry
Artificial intelligence is moving fast—and it’s already reshaping the automotive world. According to Glide’s 2025 State of AI in Operations report, 73% of businesses are already using AI or have active plans to implement it this year. For automotive businesses like...
8 Automotive Chatbot Examples to Boost Car Sales and Delight Customers
Today’s car buyers expect fast, personalized responses—and they won’t settle for less. Automotive businesses of all types, including dealerships, rental companies, and service centers, are turning to automotive chatbots to deliver faster service, offload routine...
Research & Insights Teams Lead the Way on Knowledge Management
Author: Scott Litman, Capacity SVP & Formerly Founder of Lucy In the two years since ChatGPT’s public debut, the conversation around knowledge management has intensified dramatically. Most recently I was at an AI summit featuring leaders from OpenAI, Anthropic,...
Texting vs. Calling: What’s Best for Your Salon Clients?
Should I call my clients or just send them a text? It’s a question every salon runs into. And while your team might lean toward one method or the other, the right choice often depends on the moment—whether you’re confirming a last-minute appointment or sending out a...
37 Salon Marketing Ideas That’ll Fill Your Chairs
Some days, your salon is buzzing with back-to-back appointments. Other days? Crickets. Those gaps in your schedule make you wonder—what went wrong? Even with top-notch cuts, balayage, and the latest treatments, clients won’t magically appear. With 1.34 million salons...
4 Easy Ways to Get Customer Feedback for Your Salon
In between back-to-back clients, running the front desk, and keeping your team on track, asking for customer feedback for your salon probably isn’t top of mind. But it should be. Feedback does two things: It helps you catch small issues before they cost you a client...
The Future of Capacity: CEO Insights
In our CEO latest webinar we look at the future of support and Capacity’s roadmap. Learn how to reduce costs, optimize operations, and create better experiences.
The Rise of AI Apps
AI is moving fast and it’s tough to keep up. You might think you need to build a solution to meet your business’ AI needs, but AI apps provide the best AI has to offer.