Sierra AI vs. Capacity: Key Differences, Pros, Cons, and Verdict
With 92% of businesses planning to increase their investments in AI tools to improve their processes, customer support automation stands at the frontline. If automating your customer support or improving your current tool stack has been on your mind, you’ve probably...
How to Improve Call Center Customer Service: 15 Best Practices
Running a call center is a difficult task, especially when it has one of the highest employee turnover rates, reaching as high as 60% per year. Now add rising customer expectations—something 57% of customer care leaders anticipate—and the pressure on support teams...
10 Best HappyFox Alternatives in 2026 (Compared)
If you’re exploring ways to automate your customer support, chances are you’ve come across HappyFox, an AI-powered support platform. With features like seamless helpdesk integrations, AI agents, conversational bots, and more, it’s widely used to enhance customer...
The Closure Index: What Our Research Reveals About AI, Humans and Supporting Customers Right
Customer support teams are closing more tickets than ever before. AI Agents and automation can handle higher volumes. Resolution times have dropped. Call center support appears to be working. But customers are telling a different story. In a recent survey of...
AI in Hospitality Marketing: 7 Examples That Drive Bookings
Picture this: You step off a flight, exhausted and ready to collapse into bed. But instead of standing in a lobby line, clutching crumpled confirmation emails, your hotel room key is already waiting on your phone. Your preferences? Already loaded. Your late checkout...
4 Real-World Examples of How to Use Chatbots for Higher Education
With shrinking budgets, stretched support teams, and increasing expectations for on-demand service, colleges and universities are turning to AI-powered chatbots to modernize how they operate. Far beyond simple help desk tools, AI chatbots for higher education can now...
6 Best Hotel Chatbots for Hospitality Businesses in 2026
What if your hotel could handle hundreds of guest inquiries simultaneously, offer personalized recommendations at 3 AM, and save millions in operational costs? Hotel chatbots are making this possible, with: Omnichannel automation Unified data 24/7 customer...
Customer Interaction 101: 7 Ways to Boost Loyalty and Sales
How many customer interactions does your team cover daily? And more importantly, how many of them contribute to increasing customer satisfaction scores or generating new sales? The way your support team interacts with customers, along with the self-service options you...
Call Center Training Guide: 6 Best Practices, KPIs & Automation
Call centers employ thousands of people across countries each year. However, the customer support sector has one of the most volatile labor markets across industries, with employee turnover sometimes even reaching 60%. Creating the right environment, learning...
10 Best Document360 Alternatives in 2026 Compared & Reviewed
Managing your corporate knowledge isn’t the easiest task. That’s why tools like Document360 promise to take your scattered data and turn it into an accessible knowledge base management system to power your internal and external support. However, if you’re tired of...