AI Powers Faster Resolutions. Period.

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Intelligent Virtual Agents

Integrated AI-powered chat, voice, email and web self-service.

Agent Assist + Live Support

Provide coaching, monitoring and real-time AI suggestions.

Campaigns + Workflows

Automate tasks, streamline operations and enhance efficiency.

Conversational AI

Speech recognition, branded voices, sentiment and biometrics.

Insights + Analytics

Track performance and gain predictive insight to optimize interactions.

Security + Integrations

Enterprise-grade security with 250+ prebuilt integrations.

Automate support for customers and teams

Request a Demo

Increase Deflections

Automated AI self-service across every channel for seamless support.

Reduce Handle Time

Accelerate resolutions with real-time AI agent assist for live support.

Increase Conversions

Boost engagement and sales with automated, intelligent customer interactions.

Automate Processes

Streamline repetitive tasks with AI workflows and automations.

Chat

Email

SMS

Voice

Web

Answer Engine

Coach

Cobrowse

Helpdesk

LiveChat

Knowledge Base

Monitoring

Recorder

Replay

Sites & Articles

Suggestions

AutoQA

Automations

Dev Platform

Workflows

Campaigns

CPA

CRM

Scheduling

Surveys

Payments

Industry

Use Case

Team

Contact Centers

Customer Support

HR & Ops

IT Support

Sales & Marketing

$

See all

Automotive

Beauty

BPO

CPG

Retail/Ecommerce

Education

Banking/Credit Unions

Insurance

$

See all

Authentication

Benefits Administration

Call Coaching

Call QA

Campaigns

Email Automation

Employee Onboarding

Intelligent Voice Assistant

Lead Generation

Tech Support

ROI Calculator

Blog

Events

Guides

Support

Webinars

eBook

Your competitors are automating. Are you?

AI is transforming contact centers. Cut call volume, and stay ahead.

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Who is Capacity?

Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.

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Capacity
Platform⌄

AI Powers Faster Resolutions. Period.

Capacity blueprint promotional graphic
Get Your Blueprint Now
Intelligent Virtual AgentsIntegrated AI-powered chat, voice, email and web self-service. Conversational AISpeech recognition, branded voices, sentiment and biometrics. Agent Assist + Live SupportProvide coaching, monitoring and real-time AI suggestions. Insights + AnalyticsTrack performance and gain predictive insight to optimize interactions. Campaigns + WorkflowsAutomate tasks, streamline operations and enhance efficiency. Security + IntegrationsEnterprise-grade security with 250+ prebuilt integrations.
Products⌄

Automate support for customers and teams

Capacity product interface
Request a Demo
Increase DeflectionsAutomated AI self-service across every channel for seamless support. Reduce Handle TimeAccelerate resolutions with real-time AI agent assist for live support. Increase ConversionsBoost engagement and sales with automated, intelligent customer interactions. Automate ProcessesStreamline repetitive tasks with AI workflows and automations.
Chat Email SMS Voice Web
Answer Engine Coach Cobrowse Helpdesk LiveChat Knowledge Base Monitoring Recorder Replay Sites & Articles Suggestions AutoQA
Campaigns CPA CRM Scheduling Surveys Payments
Automations Dev Platform Workflows
Solutions⌄
Industry Use Case Team
AutomotiveBeautyBPOCPGRetail/EcommerceEducationBanking/Credit UnionsInsuranceSee all →
AuthenticationBenefits AdministrationCall CoachingCall QACampaignsEmail AutomationEmployee OnboardingIntelligent Voice AssistantLead GenerationTech Support
Contact Centers Customer Support HR & Ops IT Support Sales & Marketing See all →
Customers
Resources⌄
ROI Calculator Blog Events Guides Support Webinars
Capacity ebook cover
eBook

Your competitors are automating. Are you?

AI is transforming contact centers. Cut call volume, and stay ahead.

Get the guidebook
Company⌄
About Us Careers Contact Ethics Legal Newsroom Partners
Capacity team group photo

Who is Capacity?

Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.

Learn More
Calculate Your ROI Request a Demo
  • Platform
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      • Sales & Marketing
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How to Identify AI Opportunities for Your Business

How to Identify AI Opportunities for Your Business

by Team Capacity | May 8, 2024

AI is an exciting new technology – but how do you fit it into the way you actually work? Here are some examples we commonly see as AI opportunities.

Achieve Inbox Zero with Capacity’s Autopilot

Achieve Inbox Zero with Capacity’s Autopilot

by Team Capacity | May 1, 2024

Achieve inbox zero with Autopilot, Capacity’s revolutionary generative AI feature that reads and responds to incoming emails and tickets.

4 Questions to Ask a Potential AI Partner

4 Questions to Ask a Potential AI Partner

by Team Capacity | Apr 3, 2024

The right partner should be working hand-in-hand with you to develop an AI roadmap for your future. Here are 4 questions to ask any new AI vendor.

4 Ways to Make the Case for an AI Roadmap

4 Ways to Make the Case for an AI Roadmap

by Team Capacity | Mar 20, 2024

Smart leaders know that AI is essential for the future of work. Try these 4 strategies for making the case for AI at your organization.

Capacity Launches AIAssessment.com to Help Companies Get Started with AI

Capacity Launches AIAssessment.com to Help Companies Get Started with AI

by Team Capacity | Mar 7, 2024

Capacity’s new customized AI Assessment helps companies identify opportunities, prioritize solutions and implement new technology. 

Enterprise Search Simplified: What You Need to Know

Enterprise Search Simplified: What You Need to Know

by Team Capacity | Mar 3, 2024

Understanding enterprise search terminology is only a few key definitions away!

How Capacity Uses Capacity: Featuring Our Customer Success Team

How Capacity Uses Capacity: Featuring Our Customer Success Team

by Team Capacity | Jan 25, 2024

We’re spotlighting our Customer Success team to see how they use the Capacity platform to find answers instantly and automate workflows.

3 Tips for Adopting Tech and Ensuring Success

3 Tips for Adopting Tech and Ensuring Success

by Team Capacity | Dec 19, 2023

Once you implement technology, it’s important to have a plan in place to get your team members to adopt it in their workday. Learn more

From Pitch Competition to Partnership: Equity.com Invests in Intelligage

From Pitch Competition to Partnership: Equity.com Invests in Intelligage

by Team Capacity | Apr 20, 2023

Capacity parent company Equity.com invests in Intelligage, a customer engagement platform.

How Our Engineering Team Uses the Product they Built

How Our Engineering Team Uses the Product they Built

by Team Capacity | Nov 1, 2022

See how Capacity’s Engineering team uses the Capacity platform to automate processes and get instant answers to FAQs.

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Platform

Intelligent Virtual Agents

Agent Assist + Live Support

Campaigns + Workflows

Conversational AI

Insights + Analytics

Security

Integrations

Product

Increase Deflections

Chat

Email

SMS

Social

Voice

Web

Reduce Handle Time

Answer Engine

Advanced Call & Screen Recording

Coaching

Cobrowse

Helpdesk

LiveChat

Knowledge Base

Quality Monitoring

Replay

Sites & Articles

Suggestions

Increase Conversions

CRM

Campaigns

CPA

Scheduling

Surveys

Payments

Automate Processes

Automations

Workflows

Dev Platform

Solutions

Team

Contact Centers

Customer Support

Sales & Marketing

HR & Ops

IT Support

Industry

Banking

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Mortgage

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Platform +

Intelligent Virtual Agents

Agent Assist + Live Support

Campaigns + Workflows

Conversational AI

Insights + Analytics

Security

Integrations

Products +
Increase Deflections ›

Chat

Email

SMS

Social

Voice

Web

Reduce Handle Time ›

Answer Engine

Advanced Call & Screen Recording

Coaching

Cobrowse

Helpdesk

LiveChat

Knowledge Base

Quality Monitoring

Replay

Sites & Articles

Suggestions

Automate Processes ›

Automations

Workflows

Dev Platform

Increase Conversions ›

CRM

Campaigns

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