Do Not Build Your Own RAG
By Scott Litman, Capacity SVP & Formerly Founder of Lucy Over the last 18 months, we have seen incredible advances in the field of Generative AI. Most of us use tools like ChatGPT or Google on a daily basis in our personal...
7 Automations Financial Service CX Teams Need
The integration of conversational AI automation in the financial services sector is revolutionizing how businesses interact with their clients. As we venture further into the digital age, Artificial Intelligence (AI) and voice automation are becoming key players in...
Migrating Off Nuance in 4 Easy Steps
With on-premise Nuance rapidly approaching its end-of-support in 2025, many customers are looking for an alternative automatic speech recognition (ASR) provider. Perhaps they don’t want to move their data to the Azure cloud, or maybe the pricing model doesn’t work for...
Capacity Expands Scheduling Automation Capabilities with Key Acquisition
Capacity, an AI-powered support automation platform, is expanding its scheduling capabilities with the acquisition of YouCanBookMe. With tech from YouCanBookMe, Capacity users will soon be able to manage their availability across multiple calendars with...
Finding the Right On-Premise Nuance Replacement
Nuance on-premise is reaching end-of-life. Do you have a plan to find a replacement? You need to not just stay on-premise but also likely want to match – if not improve – upon your existing speech capabilities with a Nuance replacement. And you ideally want a...
How Capacity and Daxko Use AI to Help Nonprofits Do More With Less
Many nonprofits know the struggle: limited resources and growing demands that get in the way of their true mission, serving their communities. But emerging technologies like AI offer nonprofits real, cost-effective strategies to work more efficiently across the entire...
Enhancing Auto Dealership Service Departments with AI-Powered Voice Scheduling
While many dealerships have embraced automated scheduling online, a significant opportunity lies untapped in AI-powered voice scheduling. This specific application of AI technology stands to redefine customer service experiences in auto dealerships. The Untapped...
Copilot is not Knowledge Management
By Scott Litman, Capacity SVP & Formerly Founder of Lucy One year ago, Microsoft made a groundbreaking $10 billion investment into OpenAI, signaling their commitment to revolutionizing their enterprise solutions with generative AI capabilities. This ambitious move...
What Capacity Answer Engine® Users Are Saying
Real comments left by real users in the Capacity Answer Engine App The main reason I'm currently loving Capacity Answer Engine is ... (Unedited in-app responses except for anonymization) "The opportunity to find what I'm looking for within a couple of seconds."...
How Capacity Makes Live Chat Jobs Better
The majority of today’s customers are using chat tools for customer service and that makes live chat jobs more important than ever. While the agent role is an essential part of customer experience (CX), it can be a thankless job. So how can organizations make...