Having a strong order management strategy can be a key differentiator for businesses. Businesses who thrive at building robust, complete customer journeys harness the power of automation to build self-service solutions in their order management strategy. Here you’ll...

There are two types of automatic speech recognition: Grammar ASR and Transcription ASR.  Grammar ASR uses a closed set of rules (a grammar) that includes all possible inputs from the user. Think of the audio phone trees that give you several options to direct...

Everyone is talking about AI’s potential to transform business. The technology is being applied in a variety of ways to drive efficiencies, boost productivity, and enable employees to make better decisions.  Where does utilizing Capacity’s Answer Engine®...