We’re excited to share that Capacity has been named to the 2024 KMWorld AI 100 list. The list recognizes leading companies that are using AI to empower clients with intelligent knowledge management. Capacity uses practical and generative AI to deflect...
Capacity has acquired CereProc and SmartAction, significantly expanding its voice and Contact Center offerings. Capacity empowers teams to do their best work and deliver valuable employee and customer experiences across channels. CereProc and SmartAction bring...
As customer expectations continue to rise, Contact Centers are under increasing pressure to deliver exceptional service while maintaining efficiency. Enter the AI Call Center virtual agent—an innovative solution designed to revolutionize the way Contact Centers...
In today’s fast-paced digital world, businesses are continually seeking ways to improve customer interactions and operational efficiency. One significant advancement in this regard is the migration to cloud contact center software. This emerging technology...
Choosing the best contact center software is essential for delivering exceptional customer service and improving operational efficiency. The right software can help streamline workflows, provide valuable insights, and create a seamless customer experience. But with so...
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