When customer expectations are higher than ever, a customer experience dashboard is more than just a tool; it’s a necessity. A well-optimized dashboard can streamline your organization’s operations and enhance customer satisfaction. Consumer perceptions of...
Every day, AI’s potential to revolutionize customer support grows more exciting. But just what kind of questions can AI answer? How can AI-powered support trim costs, enhance operational efficiency, and boost overall customer experience? Let’s dive into how using AI...
Capacity, an AI-powered support automation platform, is proud to announce transformational growth as it continues to help brands automate interactions with customers and team members. Capacity has acquired Lucy, Envision and Linc, bringing the company’s total number...
Customer experience and support leaders know better than anyone that the role of the agent can be a tough one. Contact Centers have experienced record volumes in recent years and there are no signs of that trend changing. In this environment, leaders need to consider...
Subscribe to an RSS feed to be notified when we add new Capacity sub-processors (note: you will need to cut and paste the “Subscribe to an RSS feed” URL into an RSS Feed Reader to monitor updates). Capacity uses certain sub-processors to assist in...
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