Ever since the launch of generative AI, business leaders keep asking: How can I build an AI strategy? AI is capable of accomplishing more and more each day. It can be an effective, reliable tool for businesses hoping to increase efficiency, scale operations, or...
If your team is struggling to save money on customer support and boost CSAT at the same time, you’re not alone. Businesses today are under enormous pressure to satisfy their customers, but time and especially budget can be huge obstacles. Customer support is...
There is a myriad of reasons to implement Robotic Process Automation (RPA). Regardless of the business or industry, there are always tedious tasks that can be automated. Whether it’s data entry, payroll, employee onboarding, invoicing, helpdesk support—cutting down...
Capacity is excited to share that our full platform is now available for partners to sell through Telarus. Telarus, a leading global technology services distributor, will help bring Capacity’s tools and services to thousands of its partners across industries. ...
Contact Centers have long been at the heart of customer experience. Most are commonly thought of as retention drivers – it takes 12 positive experiences to repair the damage caused by a single unresolved negative one after all. Increasingly organizations are doing...
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