Personal automation through the eyes of the Oregon Trail Generation
Looking back in time with 42-year-old eyes, I am often awestruck at how technology has transformed almost every…















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AI is transforming contact centers. Cut call volume, and stay ahead.
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Looking back in time with 42-year-old eyes, I am often awestruck at how technology has transformed almost every…
How do businesses prepare for the AI future? Start to build an effective AI strategy at your organization…
What do the terms IDP vs OCR mean? Read to learn more about these different technologies, their similarities,…
What is self-service automation? Self-service automation empowers business users and customer-facing help desk teams to automate requests or support…
Businesses today face a customer problem: 1 in 3 will drop a brand after just one bad support…
A cloud-based helpdesk system is revolutionizing how businesses handle customer service and support. With a cloud helpdesk system,…
Generative AI makes it easier to save money on customer support by offering faster support, empowering agents, and…
It’s 2024 and businesses around the world are starting to become more automated. It’s a new era of…
Tiered support is an integral part of any customer service strategy. A tiered system in your helpdesk places…
What is digital transformation? Digital transformation is a topic that has been a hot buzzword in recent years,…
What is a CX team? A customer experience (CX) team consists of professionals who analyze customer feedback and…
Once companies automate tasks, the next crucial step involves reskilling their team.