Personal automation through the eyes of the Oregon Trail Generation
Looking back in time with 42-year-old eyes, I am often awestruck at how technology has transformed almost every…
Most Recent Articles
4 Questions to Ask Yourself to Get Started with Automation
How do businesses prepare for the AI future? Start to build an effective AI strategy at your organization…
IDP vs OCR, Similarities, Differences, Examples
What do the terms IDP vs OCR mean? Read to learn more about these different technologies, their similarities,…
Self-Service Automation: The Ultimate Guide
What is self-service automation? Self-service automation empowers business users and customer-facing help desk teams to automate requests or support…
The Ultimate Guide to Automated Ticketing Systems
Businesses today face a customer problem: 1 in 3 will drop a brand after just one bad support…
What is a Cloud Helpdesk? What You Need To Know
A cloud-based helpdesk system is revolutionizing how businesses handle customer service and support. With a cloud helpdesk system,…
3 Ways to Save Money on Customer Support with AI
Generative AI makes it easier to save money on customer support by offering faster support, empowering agents, and…
6 Steps To Approaching Automation For Businesses In 2024
It’s 2024 and businesses around the world are starting to become more automated. It’s a new era of…
Defining Tiered Support: The Complete Guide To Customer Support Tiers
Tiered support is an integral part of any customer service strategy. A tiered system in your helpdesk places…
History of Digital Transformation
What is digital transformation? Digital transformation is a topic that has been a hot buzzword in recent years,…
What is the customer experience team structure?
What is a CX team? A customer experience (CX) team consists of professionals who analyze customer feedback and…
Life After RPA: Benefits & Next Steps
Once companies automate tasks, the next crucial step involves reskilling their team.