What Customer Support Questions Can AI Answer?
Every day, AI’s potential to revolutionize customer support grows more exciting. But just what kind of questions can…
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Your Step-by-Step Guide to Writing An Automation Strategy
Do you want to take your customer operations to the next level with automation? It’s no secret that…
Capacity Acquires Lucy, Envision and Linc, and Announces $26 Million Series D Funding Round
Capacity, an AI-powered support automation platform, is proud to announce transformational growth as it continues to help brands…
How to improve live chat agent jobs with AI
Learn how AI and automation can improve customer experience and enhance live chat agent jobs.
Capacity Sub-Processors
Subscribe to an RSS feed to be notified when we add new Capacity sub-processors (note: you will need to…
Capacity Named 2024 Speech Industry Award Winner
Following several acquisitions in voice AI, Capacity has been named a 2024 Speech Industry Award Winner by Speech…
Customer Service vs Customer Experience: What’s the Difference?
Which is most important, customer service vs customer experience? Read our guide to learn the difference and how…
Intelligent Automation: The Ultimate Guide To Everything Business Automation
Ah, automation. The sweetest of words in the vocabulary of a busy business owner. Say goodbye to tedious…
How To Train A Chatbot In 5 Easy Steps
Chatbots have come a long way since their early days, and now they are an integral part of…
Conversational AI vs. Chatbots: What’s the Difference?
Make sure to distinguish chatbots and conversational AI; although they are regularly used interchangeably, there is a vast…
Introducing AI Support Bots: The Future of Customer SupportÂ
As businesses continue to grow, so too does the demand for exceptional service. In fact, 64% of CX…
The Complete Guide To AI Chatbots: The Future of AI and Automation
The AI chatbot revolution is upon us. Conversational AI is transforming the enterprise world, providing companies with a…