According to the SAFE Act, loan originators must be licensed. However, employees of a mortgage firm do not need a license unless they engage in origination activities. It also depends on the state’s requirements. If a license is required, it is overseen by the Nationwide Multi-state Licensing System (NMLS).
Intelligent Virtual Agents
Integrated AI-powered chat, voice, email and web self-service.
Agent Assist + Live Support
Provide coaching, monitoring and real-time AI suggestions.
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Automate tasks, streamline operations and enhance efficiency.
Conversational AI
Speech recognition, branded voices, sentiment and biometrics.
Insights + Analytics
Track performance and gain predictive insight to optimize interactions.
Security + Integrations
Enterprise-grade security with 250+ prebuilt integrations.
Increase Deflections
Automated AI self-service across every channel for seamless support.
Reduce Handle Time
Accelerate resolutions with real-time AI agent assist for live support.
Increase Conversions
Boost engagement and sales with automated, intelligent customer interactions.
Automate Processes
Streamline repetitive tasks with AI workflows and automations.
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Who is Capacity?
Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.