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What can mortgage employees do with chatbots?

by | Oct 23, 2020

Chatbots can help mortgage staff to become more productive by suggesting automated responses and/or resources that may be helpful such as links to articles and videos. Chatbots can offer customer service 24/7 and handle an unlimited number of customer inquiries at any time. If the chatbot can’t answer a question, it can route the customer to an employee who can – ensuring every customer receives a reply and isn’t left waiting in the wings.