When customers experienced the digital-first portals provided by FinTechs and big tech, their expectations rose. Today, mortgage firms can’t process data fast enough without the help of innovative technologies, and many organizational structures are still siloed. Today, lenders are pressured to focus on digital-first strategies to reposition their products and services around customer demands.
Banking as usual no longer works. Mortgage lenders must create a seamless, digital-first banking experience. This customer-centric objective can be achieved with AI and automation.